Track live queues and resolved conversations. View call center analytics like total inbound and outbound calls or total calls by agent. Use these learnings to ...

Sign in to our GoTo desktop or web app. · Select Analytics to launch the analytics site. · Select the board you want to view:.

Key features for GoTo Connect Contact Center include advanced call analytics, inbound and outbound call routing, call monitoring, and Interactive Voice Response ...

Contact Center Analytics · Features · Contact Sales · Call Monitoring

Analyze customer interactions and a comprehensive view of call details, recording playback, interaction journey, notes and call transcripts for a specific call.

GoTo Connect is the market-leading cloud phone system and customer engagement software that modernizes and centralizes your conversations. Learn more today.

Resource Center · VoIP Phones and Virtual... · Contact Center · Pricing

Professional, one-click video conferencing · Call flows you can follow · Calls on your schedule · Day-to-day analytics.

Analyze customer interactions and a comprehensive view of call details, recording playback, interaction journey, notes and call transcripts for a specific call.

Mar 22, 2024 · Analyze customer interactions and a comprehensive view of call details, recording playback, interaction journey, notes and call transcripts ...

"" Real-time analytics and reporting · Intelligent call routing. Improve first call resolutions and direct callers to the right place. · Callback queues. Reduce ...

Assign supervisors/agents to specific queues and roles so they can begin taking calls, managing their queues and campaigns, and using their role-specific ...