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More agent features: · SMS queues · Webchat · Chat history and tagging · Audio chat notifications · Flip from chat to call/meeting · Queue drill-down & real-time ...
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Key features for GoTo Connect Contact Center include advanced call analytics, inbound and outbound call routing, call monitoring, and Interactive Voice Response ...
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Voice & Call Management ; Call Forwarding · Call On Hold · Call Routing ; Hosted VoIP Phone Service · Phone Number Extensions · Virtual Voicemail ; Number Porting ...
GoTo Connect is the market-leading cloud phone system and customer engagement software that modernizes and centralizes your conversations. Learn more today.
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GoTo Contact Center. Feature, Core, Complete. Call Queues, ✓, ✓. Auto Queue Callback. ✓, ✓. Intelligent Call Routing with Skill Assignment. ✓, ✓.
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Dec 6, 2023 · Solved: Why doesn't GoTo support use its own phone system features? Would save us, the customer, lots of sitting on hold time.
Below is a list of all the tools and features available in our GoTo app for contact center users, including features that are only available for the Core and/or ...
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This new call reports page has more KPIs, robust filters, and extra features for calls on your account. The data shown here is ready to filter and export.
Aug 23, 2022 · Soft phone/smartphone apps are good, they've added features here and there. Not perfect, but functional. Reporting is decent. Near-real-time ...
Anchored by your desk phone? Access your calls, meetings, and messaging on any device. Switch to the GoTo app now. We are currently experiencing ...
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G2 Award Winner — Simplify remote access with GoTo Resolve. Securely connect to your computer from anywhere. Enjoy easy setup, seamless...