While Pipedrive is customizable, it may not have the level of customization that some businesses need. If you need to tailor your CRM to fit specific workflows or processes, you may find Pipedrive to be too restrictive. Customer support is limited in this to email and chat, and there's no phone support available.

The basic Essential plan for Pipedrive starts at $14.90/user per month, while the Starter plan for Hubspot is $20/user per month and the Starter plan for Salesforce costs $25/user per month. The pricing for Pipedrive's Essential plan is in line with the Standard plan for Zoho CRM, which costs $14/user per month.

Pipedrive is a sales pipeline CRM designed to help small businesses manage leads, track sales activities and close more deals. How does Pipedrive work? In a nutshell, Pipedrive enables sales teams in small businesses to: Streamline processes and consolidate sales data in one unified CRM sales tool.

Salesforce Sales Cloud's sophisticated features are better suited to larger companies with change management resources. Pipedrive is the best CRM for small businesses that need a cost-effective solution and less of a learning curve.