First time. To get started with Genesys Cloud for Salesforce, install the managed package and configure items in Salesforce and Genesys Cloud.
Get started (administrators). First review the requirements and purchase appropriate licenses for Genesys Cloud. Then install the integration and configure ...
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Install and configure the Genesys Cloud for Salesforce External Routing package. Note: This article applies to Genesys Cloud for Salesforce. Prerequisites:.
To set up the integration for CX Cloud from Genesys and Salesforce in Genesys Cloud: Click Admin. Under Integrations, click Integrations.
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Follow the on-screen instructions for installation. Notes: If the upgrade included changes to the call center definition, configure the new definition and ...
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For an integration that connects to a test environment, select https://test.salesforce.com. The Genesys Cloud API endpoint limits the login address to these ...
Jul 3, 2023 · Found below reference that can help you to integration with Genesys Pure Cloud and create report in salesforce. https://help.mypurecloud.com/ ...
To use Genesys Cloud for Salesforce with Lightning Experience, set up your Lightning apps to use the Salesforce softphone. In Lightning Experience, click Gear ...
Mar 13, 2024 · Hi Community ,I am unable to see script for a voice interaction in genesys cloud for salesforce .Steps : I added and embedded interaction ...
Sep 22, 2023 · Recently I opened a ticket regarding what type of Security is used in the Genesys for Salesforce Integration:.