To view the details of a contact, click the arrow beside the name. To see more results, click See More Results. When you find the correct contact, click Link ...
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External Contacts is a comprehensive repository of data about your external organizations and contacts. You can see a streamlined view of all contact and ...
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If Genesys Cloud cannot auto-link with the messaging ID, Genesys Cloud attempts to search for the contact name. If the search results in a single match, Genesys ...
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Use the contact lists view to manage contact lists. Each contact list is a table containing phone numbers to call during a campaign.
To search for contacts or organizations, take the following steps: Click Directory > External contacts. Do one of the following: To search for a contact, ...
Dec 21, 2017 · So I searched thru the resource center again, finding this article. https://help.mypurecloud.com/articles/search-external-contacts-action ...
Apr 21, 2020 · Hey, I'm looking for a way to transfer call flow to a external contact phone number with the architect. Thanks !
Find and verify external contacts. Genesys Cloud automatically attempts to locate and verify the external contact in an interaction. If necessary, you can ...
May 10, 2022 · Information on searching external contacts from within Architect can be found here: https://help.mypurecloud.com/articles/search-external- ...