As administrators, you can configure which entities the integration searches. You can also configure the integration to search external contacts in your Genesys ...
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In Salesforce, click Setup. Search for and click Installed Packages. On the Installed Packages page, click Configure next to the Genesys Cloud for Salesforce ...
Get started (administrators). First review the requirements and purchase appropriate licenses for Genesys Cloud. Then install the integration and configure ...
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After setting up a call center for the first time, set the values for any call center settings. Click Setup. Search for Installed Packages.
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1 day ago · In this case i want to use a data action in the flow that search the Account from Phone and pass the Account ID, as partecipant data, to SFDC ...
Jun 19, 2019 · Create a case in Salesforce via PureCloud using the Salesforce REST API: I have successfully done this via Salesforce REST API with the “ ...
Dec 15, 2020 · ... search results." https://help.mypurecloud.com/articles/screen-pop-in-genesys-cloud-for-salesforce/ Does this mean no specific configuration ...
Jun 3, 2021 · We are working with large customer in Australia, I would like provide some feedback to the Salesforce integration softphone & sdk.
In Salesforce, click Setup. Search for Installed Packages. Under Build, click Installed Packages. On the Installed Packages page, click Configure next to the ...
In Salesforce, click Setup. Search for Installed packages. On the Installed Packages page, click Configure next to the Genesys Cloud for Salesforce External ...