Dec 15, 2021 · To search the contact directory, type the name, phone number, or email address of a contact in the Quick Search field. Quick Search is a begins ...
Missing: url | Show results with:url
Mar 31, 2022 · Are you experiencing any of the following issues? Contact your supervisor, Genesys administrator, or IT personnel. These issues are related ...
May 12, 2021 · Contact your supervisor, Genesys administrator, or IT personnel. These issues are related to your organization's settings or network. Cannot ...
Missing: url | Show results with:url
Dec 15, 2021 · The Interaction Search view enables you to find interactions based on multiple criteria. The Interaction Search view.
Missing: url | Show results with:url
Apr 30, 2021 · Manage Your Status. [Modified: 8.5.108.11]. Your status is includes whether you are ready to handle interactions, are on a break, ...
Missing: url | Show results with:url
Nov 22, 2023 · The Contact History view enables you to access and manage previous interactions with a contact that you have selected from the Contact ...
Missing: url | Show results with:url
Nov 1, 2021 · Logging in to the Workspace application · Enter your user name in the User Name field. · Enter your password in the Password field. · Check Log in ...
Missing: url | Show results with:url
People also ask
How do I log into Genesys?
To log in, follow these steps:
1
In the Name field, enter the name of your MFA device.
2
Click Next.
3
Scan the QR code with your authentication app.
4
In the Validate field, type or paste the code from your authentication app.
5
Click Validate. Notes:
How do I download Genesys workspace on desktop edition?
Installing the Genesys Co-browse Plug-in
1
In your installation package, locate and double-click the setup.exe file. Click Next. ...
2
Select your Workspace Desktop Edition application.
3
Click Next. ...
4
Click Install. ...
5
Click Finish to complete your installation of the Genesys Co-browse Plug-in for Workspace Desktop Edition.
Why is my workspace desktop edition not ringing?
Workspace must be set up by your administrator to play a sound (ringtone) when a new call or other interaction is received on your desktop. If you do not hear a ringtone, first make sure that you have set up your headset and/or speakers correctly according to your operating system instructions.
What is the workspace of Genesys cloud documents?
Documents includes a personal, private workspace called My workspace. In your My workspace, you can store and manage any kind of file. To keep your files organized, tag them with meaningful keywords. You can share files from your My workspace with other Genesys Cloud users.
[XML] https://docs.genesys.com/extensions/ContextualHelp/WMAgntHelp ...
docs.genesys.com › WMAgntHelp
... IW.8.5.0.Help.Welcome"> <link>https://docs.genesys.com/Documentation/IW/8.5.0/Help/Welcome</link> <description>Link to the Workspace Desktop Edition Help ...
Missing: url | Show results with:url
Dec 13, 2021 · In push-preview mode, you can view information about a campaign call before you connect to the contact. The Outbound Interaction Preview ...
Nov 2, 2017 · Access to the configured URL is not supported using HTTP ... See Release 8.5.1 Translation Support. ... • Context sensitive help is migrated to docs ...