You can create search filters based on custom contact attributes (also called user-defined contact attributes ). For example, if you add AgentLocation and ...
Learn how to personalize the customer's experience in your contact center by using contact attributes.
A description of all the contact attributes in Amazon Connect and their JSONPath reference.
AWSDocumentationAmazon ConnectAdministrator Guide ... Search by custom contact attributes (user-defined attributes). ... search results to reflect their new ...
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In this topic we show how to create a calculated attribute using a custom JSON file. Step 1: Create a JSON file.
Use Amazon Connect to provide a unified view of customer profiles and integrate with external applications.
Search for contacts · Search for in-progress contacts · Search by custom contact attributes · Monitor live & recorded conversations · Set up live monitoring for ...
To reference a customer name from a Lambda function lookup, use $.External.AttributeKey, replacing AttributeKey with the key (or name) of the attribute returned ...
To pass custom styles, use the following example code block and embed it in your widget. Amazon Connect retrieves the custom styles automatically. All of the ...
Search for contacts · Search for in-progress contacts · Search by custom contact attributes · Monitor live & recorded conversations · Set up live monitoring for ...