Data handled by Amazon Connect · Resources and configurations -- This includes queues, flows, users, routing profiles, and task templates. · Contact metadata ...
The following tables describe the contact attributes available in Amazon Connect. The JSONPath reference for each attribute is provided so you can create ...
This article describes the data model for Amazon Connect contact records. Contact records capture the events associated with a contact in your contact ...
A conversation is recorded only when the contact is connected to an agent. The contact is not recorded before then, when they are connected to the flow. Audio ...
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People also ask
Where are Amazon Connect call recordings stored?
Call recordings are natively stored in Amazon S3, and provide 99.99999999999% (11 x 9s) of data durability.
What is the difference between AWS and Amazon Connect?
Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries from end customers just as if the contact center infrastructure was set up and managed on premises.
Are Amazon Connect calls recorded?
A conversation is recorded only when the contact is connected to an agent. The contact is not recorded before then, when they are connected to the flow. Audio is NOT transmitted to Amazon Connect or recorded when the agent is not on a call.
What is CTR Amazon Connect?
In Amazon Connect, data about contacts is captured in contact trace records (CTR). This data can include the amount of time a contact spends in each state: customer on hold, customer in queue, agent interaction time. The basis for most historical and real-time metrics in Amazon Connect is the data in the CTR.
Amazon Connect supports identity federation by configuring Security Assertion Markup Language (SAML) 2.0 with AWS IAM to enable web-based single sign-on ...
Amazon Connect Customer Profiles enables contact center managers to create calculated attributes that turn customer behavior data (contacts, orders, web visits) ...
Learn how to create and configure your Amazon Connect virtual contact center instance.
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Amazon Connect sends data about your instance to CloudWatch metrics so that you can collect, view, and analyze CloudWatch metrics for your Amazon Connect ...
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Amazon Connect is an AI-powered cloud contact center. It automatically detects customer issues, and provides agents with contextual customer information and ...
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To help you manage your Amazon Connect instances, you can assign your own metadata in the form of tags to the instance. If you have multiple Amazon Connect ...