New Feature: You can now search for in-progress contacts on the Contact search page. This feature will be available by the end September, 2023, in all AWS ...
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Learn how to create and configure your Amazon Connect virtual contact center instance.
Amazon Connect is an omnichannel cloud contact center. You can set up a contact center in a few steps, add agents who are located anywhere, and start engaging ...
A description of all the contact attributes in Amazon Connect and their JSONPath reference.
Learn what data Amazon Connect handles for your contact center.
People also ask
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Amazon Connect allows you to subscribe to a near real-time stream of contact (voice calls, chat, and task) events (for example, call is queued) in your ...
Amazon Connect Customer Profiles enables contact center managers to create calculated attributes that turn customer behavior data (contacts, orders, web visits) ...
This article describes the data model for Amazon Connect contact records. Contact records capture the events associated with a contact in your contact ...
Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement ...
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Monitor live conversations, and create voice recordings and chat transcripts.