New Feature: You can now search for in-progress contacts on the Contact search page. This feature will be available by the end September, 2023, in all AWS ...
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AWSDocumentationAmazon ConnectAdministrator Guide ... AWS provides, or port your current phone number to Amazon Connect. ... find useful: Set up recording behavior ...
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Learn what data Amazon Connect handles for your contact center.
A description of all the contact attributes in Amazon Connect and their JSONPath reference.
People also ask
How do I identify who disconnected a call in my Amazon Connect contact center?
On the Contact search page, use the filters to search for your contact, and then choose Search. In the Contact ID column of the search results, choose the contact ID of the contact that you're investigating the disconnect reason for. On the Contact Trace Record page for your contact, find the field Disconnect reason.
What is AWS Amazon Connect?
Amazon Connect enables intelligent automation at all stages of the customer journey with fully-integrated, self-service capabilities including chatbots, task routing, and interactive voice response.
What is the difference between AWS and Amazon Connect?
Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries from end customers just as if the contact center infrastructure was set up and managed on premises.
How to set up an Amazon Connect?
Get started with Amazon Connect
1
Create an Amazon Connect instance. ...
2
Set up phone numbers to use the Amazon Connect service. ...
3
Set up routing. ...
4
Create Amazon Connect Flows. ...
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Add users, which are your managers and agents, and configure their settings.
Amazon Connect is an AI-powered cloud contact center. It automatically detects customer issues, and provides agents with contextual customer information and ...
To search flow logs · Open Amazon CloudWatch console, go to Logs, Log groups. · Choose the log group for your instance. · To search all the log streams in the ...
This article describes the data model for Amazon Connect contact records. Contact records capture the events associated with a contact in your contact ...
Amazon Connect Customer Profiles enables contact center managers to create calculated attributes that turn customer behavior data (contacts, orders, web visits) ...
Steps to ensure agents can access the CCP. Agents use the Amazon Connect Contact Control Panel (CCP) to communicate with contacts.
Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement ...
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