Feb 27, 2020 · Hello all,I have chat implemented and working, but I was wondering if anyone knows how to modify the default chat widget Genesys provides, ...

May 16, 2024 · Hello - As I'm reading the Automatic Time Zone Mapping (ATZM) feature documentation [ https://help.mypurecloud.com/articles/automatic-time-zone- ...

Hi, When I go to the manage People page, I see that the "Last login" column is set to "never" for all users, however, the user are working every day

Apr 7, 2020 · Hi, One of our customers have received thousands of e-mails in the last weeks and due to the pandemic restrictions set by the local ...

Hi Genesys Community, What are some of the ways that you guys handle analysts/agents who are constantly in a "Not Responding" status?

Jul 9, 2019 · Hi I've had a browse around but not seen anything on this topic. What id like to have is the ability to remove the web chat option off a ...

Apr 21, 2020 · Basically we have two phone teams that are taking calls from the same queue. We want to be able to evaluate the teams performance separately.

Hi all, Is it possible to change the Time zone in Genesys Cloud workspaces and system generated fields in Contact Lists? Sspecifically, contact list - system ...