Amazon Connect Contact Lens provides contact center analytics and quality management capabilities that enables you to monitor, measure, and continuously ...
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Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), ...
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People also ask
What is Amazon Connect contact lens used for?
Amazon Connect Contact Lens provides contact center analytics and quality management capabilities that enable you to monitor, measure, and continuously improve contact quality and agent performance for a better overall customer experience. Analyze conversations using conversational analytics.
How to create contact flow in Amazon Connect?
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Step 1: Create an Amazon Lex bot. Part 1: Create an Amazon Lex bot. Part 2: Add intents. Part 3: Build and test.
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Step 2: Add permissions to Amazon Lex bot.
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Step 3: Set up routing.
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Step 4: Create a contact flow.
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Step 5: Assign the contact flow to the phone number.
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Step 6: Test a custom voice and chat experience.
How do I connect to AWS customer service?
To contact AWS Support
On the Create case page, select Account and billing and fill in the required fields on the form. Choose your response preference: Web: You'll receive an email response from an AWS Support representative. Phone: You'll receive a telephone call from an AWS Support representative.
What is initial contact ID in Amazon Connect?
Initial Contact id. The unique identifier for the contact associated with the first interaction between the customer and your contact center. Use the initial contact ID to track contacts between flows. System.
Amazon Connect Contact Lens provides contact center analytics and quality management capabilities that enable you to monitor, measure, and continuously improve ...
You can enable Amazon Connect Contact Lens in a few steps. Add a Set recording and analytics behavior block to a flow, and configure it to enable Contact ...
Amazon Connect is a pay-as-you-go cloud contact center service offering capabilities including telephony, chat, task management, analytics, ...
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5 days ago · Amazon Connect Contact Lens now offers analytics for Flows and Flow Modules, enabling you to identify emergent issues (e.g., ...
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Nov 17, 2023 · Amazon Connect now provides a Contact Lens conversational analytics dashboard that enables customers to understand why customers are ...
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Nov 28, 2023 · Amazon Connect Contact Lens now provides real-time conversational analytics for Amazon Connect Chat, extending the machine learning-powered ...
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Nov 28, 2023 · Amazon Connect Contact Lens now provides generative AI powered post-contact summarization, enabling contact center managers to more ...
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Contact Lens rules allow you to automatically categorize contacts, receive alerts, or generate tasks based on keywords that are used during a call or chat, ...