The Zendesk Library is the best source of information for customer service, experience, and sales tips, guides, industry best practices, and news. Read on.

What is customer service? · Customer retention · What is a ticketing system · Page 4

The Zendesk Library is the best source of information for customer service, experience, and sales tips, guides, industry best practices, and news. Read on.

Posted: Jun 29, 2013

Mar 6, 2024 · Customer support is the team of people who help customers with a company's products or services. Learn why it's important and how to do it ...

Mar 8, 2024 · Customer needs are the motivations that make someone want to purchase from and stay loyal to a business. Learn the most common types and how ...

Mar 21, 2024 · Customer satisfaction is a measure of how satisfied a customer is with a product, service, or experience. Use our guide to learn how to keep ...

Jan 26, 2024 · A help desk is a centralized team within a company that serves employees or customers en masse, using a software product to organize ...

Jan 25, 2024 · Providing an outstanding customer experience is vital to attract and retain customers long term. Learn more about CX and how to improve it ...

The Zendesk Library is the best source of information for customer service, experience, and sales tips, guides, industry best practices, and news. Read on.

Jan 23, 2023 · Self-service resources—blogs, FAQ pages, videos, chatbots—are all capable of resolving straightforward issues without intervention from an agent ...