Here's our expert guide to unlocking value from evaluations - not available out of the box | Published on: Apr 19, 2023.

Amazon Connect returns search results for both completed and in-progress contacts. For contacts handled by agents, a contact is only marked as completed once ...

Amazon Connect helps you to assess, track, and improve how agents interact with customers and resolve issues. For example, you can search for a contact, ...

Underpinned by Amazon Connect. Modern Contact Centre. read article · Read article · Unlock the Power of Amazon Connect: Enabling Search for Evaluated Contacts.

Contact Lens enables agent performance evaluations against defined quality standards, aided by conversational analytics and screen recording capabilities.

Amazon Connect allows you to set up a contact centre in minutes, which can be scaled to support millions of customers. ‍.

Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), ...

Pricing · Features · Amazon Connect documentation · Customers

This enables the Supervisor to evaluate any Agent-Customer interaction, and understand how enquiries are dealt with, and issues resolved, for any given contact.

This workshop simulates unauthorized data deletion events on an Amazon S3 bucket and walks through some of the detection mechanisms employed by the AWS CIRT ( ...