External Contacts is a comprehensive repository of data about your external organizations and contacts. You can see a streamlined view of all contact and ...

External Contacts is a comprehensive repository of data about your external organizations and contacts. You can see a streamlined view of all contact and ...

External contacts are individuals such as employees of companies you do business with or direct customers. These people request help from your agents.

Type the contact's information in the box. You can search by many types of criteria including name, email address, phone number, and so on. Note: The External ...

External contacts are people who are outside your Genesys Cloud organization and who can be associated with external organizations. During interactions ...

May 10, 2022 · Information on searching external contacts from within Architect can be found here: https://help.mypurecloud.com/articles/search-external- ...

Apr 21, 2020 · Hey, I'm looking for a way to transfer call flow to a external contact phone number with the architect. Thanks !

View a contact's interaction history from External Contacts. Click Directory > External Contacts. Click the External Contacts tab. If necessary, search for ...