Under the External Trunk Configuration or the Connection Configuration section, click General. In the Max Calls box, enter the maximum number of combined ...

Mandatory, Time-boxed: This option sets the maximum amount of time that agents remain in the ACW state to complete after call work. If they finish after call ...

Aug 25, 2021 · This new implementation provides a more reliable solution for handling calls when you specify a limit on the number of concurrent calls. FAQs.

Note: This article applies to Genesys Cloud for Salesforce. After setting up a call center for the first time, set the values for any call center settings.

Configure SIP Access Control. General. In the General section, you'll find settings for configuring calls. Configure maximum call settings · Set the trunk ...

In the Outbound Settings section of the page, you can configure the following call settings: Setting, Description. Max Calls Per Agent, Limit the maximum ...

Type a number or use the spin control to set the maximum number of times that each number in a contact record may be attempted. Click Optional Settings. The ...

From the Call Route Type list, click one of the following options: ... support calls with Communicate. Genesys ... change our default settings. However, blocking ...