Configure after call work settings. Select the after call work option: Click the After Call Work list and select whether after call work is:.

Note: This article applies to Genesys Cloud for Salesforce. After setting up a call center for the first time, set the values for any call center settings.

Under the External Trunk Configuration or the Connection Configuration section, click General. In the Max Calls box, enter the maximum number of combined ...

After-call work is the work that an agent performs immediately following an interaction. Work may involve keying activity codes, updating customer databases, ...

Use the Communication Level After Call Work (ACW) setting to enforce ACW and automatic callback options at the communication level.

Configure a group phone number · To view voicemail settings: Voicemail > Grouppolicy > View · To edit voicemail settings: Voicemail > Grouppolicy > Edit · To ...

The links in this column represent each call routing entry. Click a link to open the entry and make changes. Open, Indicates if the call route is always open or ...

Jul 25, 2019 · I'm looking for documentation on ACW. Would like to understand how an agent goes back to being available for interactions after a call.

Configure click-to-dial · Click Menu > More . · Click Settings. · Click Queue. · In the Queue section, select or clear the Prompt for queue on click-to-dial check ...