Dec 13, 2021 · Outbound Push-Preview Campaign calls enable you to make campaign calls by first previewing an interaction from a preset calling list and ...
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Mar 31, 2022 · Servers out of service. No ring tone when a new interaction is directed to you. Calls dropping. For other issues, check the FAQ below.
Dec 15, 2021 · The Interaction Search view enables you to find interactions based on multiple criteria. The Interaction Search view.
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Mar 12, 2024 · Our digital channels. Genesys SDKs SDKs to build your own Genesys applications. Genesys Voice Platform Our voice platform. New Releases.
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Apr 30, 2021 · Interaction Preview displays an interactive notification that enables you to preview a new inbound interaction.
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Apr 30, 2021 · The Workspace Main Window goes under the last docked toolbar. Auto-hiding the Main Window. When the Workspace Main Window is docked you can ...
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Nov 1, 2021 · Logging in to the Workspace application · Enter your user name in the User Name field. · Enter your password in the Password field. · Check Log in ...
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May 12, 2021 · When you log in to Workspace, the application is enabled for any headsets that are plugged into your workstation. If you want to use a different ...
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Sep 27, 2019 · Hi, We have done customisation of Workspace to handle new interaction such as Instagram, WhatsApp, LinkedIn and YouTube.
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Aug 25, 2021 · Create a new outbound email interaction · First confirm that you have specified one or more recipients by typing a recipient's email address in ...
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