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Dec 15, 2021 · To search the contact directory, type the name, phone number, or email address of a contact in the Quick Search field. Quick Search is a begins ...
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Mar 31, 2022 · Are you experiencing any of the following issues? Contact your supervisor, Genesys administrator, or IT personnel. These issues are related ...
Dec 15, 2021 · The Interaction Search view enables you to find interactions based on multiple criteria. The Interaction Search view.
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Apr 30, 2021 · Manage Your Status. [Modified: 8.5.108.11]. Your status is includes whether you are ready to handle interactions, are on a break, ...
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Nov 1, 2021 · Logging in to the Workspace application · Enter your user name in the User Name field. · Enter your password in the Password field. · Check Log in ...
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May 12, 2021 · Contact your supervisor, Genesys administrator, or IT personnel. These issues are related to your organization's settings or network. Cannot ...
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Dec 16, 2021 · The Assign Another Contact to this Interaction button. ) or by pressing Ctrl-A. The Contact Search view is displayed. In the Quick Search field, ...
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Nov 2, 2017 · Access to the configured URL is not supported using HTTP ... See Release 8.5.1 Translation Support. ... • Context sensitive help is migrated to docs ...
Dec 13, 2021 · In push-preview mode, you can view information about a campaign call before you connect to the contact. The Outbound Interaction Preview ...
People also ask
How to search interactions in Genesys?
To search by Interaction ID
1
Click the By Interaction ID tab.
2
Type an Interaction ID in the text box.
3
Click Search. The search results appear in the grid. Double-click a row to view Interaction details. See Details Page below.
How do I download Genesys workspace on desktop edition?
Installing the Genesys Co-browse Plug-in
1
In your installation package, locate and double-click the setup.exe file. Click Next. ...
2
Select your Workspace Desktop Edition application.
3
Click Next. ...
4
Click Install. ...
5
Click Finish to complete your installation of the Genesys Co-browse Plug-in for Workspace Desktop Edition.
Why is my workspace desktop edition not ringing?
Workspace must be set up by your administrator to play a sound (ringtone) when a new call or other interaction is received on your desktop. If you do not hear a ringtone, first make sure that you have set up your headset and/or speakers correctly according to your operating system instructions.
Apr 30, 2021 · Interaction Preview displays an interactive notification that enables you to preview a new inbound interaction.