Amazon Connect provides the value, such as the agent's name, during the contact interaction. This is known as providing the value at runtime. An external ...
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Learn how to personalize the customer's experience in your contact center by using contact attributes.
A description of all the contact attributes in Amazon Connect and their JSONPath reference.
Explains how to reference contact attributes, including those with special characters in their name.
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To create a set-contact attribute. Log in to the Amazon Connect admin website at https://instance name.my.connect.aws/. Use an Admin account, or an account ...
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AWSDocumentationAmazon ConnectAdministrator Guide ... Search by custom contact attributes (user-defined attributes). ... contact search results to reflect their new ...
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Amazon Connect is an omnichannel cloud contact center. You can set up a contact center in a few steps, add agents who are located anywhere, ...
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Contact metadata-- This includes connection time, handle time, source number (ANI), destination number (DNIS), and user defined contact attributes. Agent- ...
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Creates or updates user-defined contact attributes associated with the specified contact.
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Log in to the Amazon Connect admin website at https:// instance name .my.connect.aws/. On the navigation menu, go to Routing, Flows, Create a contact flow.