Amazon Connect Voice ID provides real-time caller authentication and fraud risk detection which make voice interactions in contact centers more secure and ...

Learn how to create and configure your Amazon Connect virtual contact center instance.

Step 2: Create a new Voice ID domain and encryption key · Choose Create KMS key. · A new tab in your browser opens for the Key Management Service (KMS) console.

The first step in setting up your Amazon Connect contact center is to create a virtual contact center instance. Each instance contains all the resources and ...

Amazon Connect sends data about your instance to CloudWatch metrics so that you can collect, view, and analyze CloudWatch metrics for your Amazon Connect ...

A flow that calls the Invoke AWS Lambda function block. Log in to the Amazon Connect admin website at https:// instance name .my.connect.aws/. On the ...

The following sections explain how to use the Amazon Connect console to enable Amazon Q in Connect. Follow them in the order listed.

Amazon Connect Tasks allows you to prioritize, assign, track, and even automate tasks across the disparate tools agents use to support customers.

In the navigation pane, choose Data storage, scroll down to Screen recordings and choose Edit. Choose Enable screen recording, then choose Create a new S3 ...