On the Contact details page of an in-progress contact, you can transfer a contact to a quick connect agent or queue. This capability is currently supported ...
Learn how to create and configure your Amazon Connect virtual contact center instance.
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Learn what data Amazon Connect handles for your contact center.
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Amazon Connect is an omnichannel cloud contact center. You can set up a contact center in a few steps, add agents who are located anywhere, ...
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Log in to the Amazon Connect admin website at https:// instance name . · In Amazon Connect, on the left navigation menu, choose Users, User management. · Choose ...
Duration: 19:04
Posted: Jun 16, 2020
Posted: Jun 16, 2020
You can search for contacts as far back as two years ago. Amazon Connect returns search results for both completed and in-progress contacts.
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A description of all the contact attributes in Amazon Connect and their JSONPath reference.
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View and edit all user identity information except for security profiles. As with Users - Create, limit who has these permissions because they pose a risk to ...
Learn the steps to set up agents so they can access and use the CCP—a web site agents use to manage customer contacts.