With Amazon Connect Contact Lens, you can analyze conversations between customers and agents by using speech and chat transcriptions, natural language ...
For voice and chat contacts, the Contact search page displays in-progress contacts that are connected to an agent or disconnected. In-progress queued callbacks ...
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AWSDocumentationAmazon ConnectAdministrator Guide. Next stepsTake a free online classAdditional resources. Get started with Amazon Connect. Use these steps to ...
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Amazon Connect is an AI-powered cloud contact center. It automatically detects customer issues, and provides agents with contextual customer information and ...
Log in to the Amazon Connect admin website at https:// instance name .my.connect.aws/. Choose Customize communications widget. The configuration guide page, the ...
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Monitor live conversations, and create voice recordings and chat transcripts.
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Interactive messages are rich messages that present a prompt and pre-configured display options for a customer choose. These messages are powered by Amazon ...
To search flow logs · Open Amazon CloudWatch console, go to Logs, Log groups. · To search all the log streams in the instance, choose Search log group, as shown ...
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AWSDocumentationAmazon ConnectAdministrator Guide ... Search contacts by agent's first or last name is available in AWS ... For more information, see https://docs.
Learn what data Amazon Connect handles for your contact center.