Maximize HITRUST ROI through reduced timelines and streamlined processes. Coalfire assists AWS customers in obtaining...
AWS Cloud Solution Partner — RapidScale can provide keys to a production-ready cloud environment and go live on AWS. RapidScale's certified AWS Experts help you in all stages of your AWS cloud adoption.
Amazon Connect Partner — Top Five Features that make Amazon Connect a Compelling Choice for any Organization
Non-talk time can help you identify calls that have gone poorly. This may be because: The customer was asking a question that's new for your contact center.
Administrator Guide. Helps you get started using Amazon Connect. Learn how to provision, configure, monitor, and scale a virtual ...
AWSDocumentationAmazon ConnectAdministrator Guide. Next stepsTake a free online classAdditional resources. Get started with Amazon Connect. Use these steps to ...
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Agent-related performance data -- This includes login time, status changes, and contacts handled. Phone call audio streams -- When enabled, this also includes ...
AWSDocumentationAmazon ConnectAdministrator Guide ... The name of this metric is confusing because in the Amazon Connect admin website ... To calculate non-talk ...
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Amazon Connect is an AI-powered cloud contact center. It automatically detects customer issues, and provides agents with contextual customer information and ...
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Amazon Connect Contact Lens provides analysis of sentiment scores, non-talk time, and a transcript of customer and agent interaction.
It includes talk time, hold time, and After Contact Work (ACW) time. It applies to both inbound and outbound calls. Average Active Time does not include any ...
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Search contacts by conversation: This controls access to the sentiment scores, non-talk time, and category searches. Search contacts by keywords: This controls ...
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Log in to Amazon Connect admin website with an Admin account, or an account assigned to a security profile that has Phone numbers - Claim permissions. On the ...