Amazon Connect returns search results for both completed and in-progress contacts. For contacts handled by agents, a contact is only marked as completed once ...
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Search criteria based on analysis outputs from Amazon Connect Contact Lens. Transcript -> (structure). Search criteria based on transcript analyzed by Amazon ...
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The contact search page, the play, download, and delete recording icons. To learn more about searching, see Search for contacts.
In Amazon Connect choose Analytics and optimization, Contact search. Select the Contact status filter and change the selected value to In progress. The default ...
A description of all the contact attributes in Amazon Connect and their JSONPath reference.
AWSDocumentationAmazon ConnectAdministrator Guide ... Amazon Connect is an AI-powered cloud contact center. ... Search for contacts. You can search for contacts as ...
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This article describes the data model for Amazon Connect contact records. Contact records capture the events associated with a contact in your contact ...
Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement ...
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Amazon Connect stores metadata related to contacts that flow through the system and allows authorized users to access this information. The Contact Search ...
Allows agents to view contacts that they themselves had handled, on Contact search and Contact details pages. Search contacts by conversation characteristics.