Amazon Connect returns search results for both completed and in-progress contacts. For contacts handled by agents, a contact is only marked as completed once ...
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Search criteria based on analysis outputs from Amazon Connect Contact Lens. Transcript -> (structure). Search criteria based on transcript analyzed by Amazon ...
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In Amazon Connect choose Analytics and optimization, Contact search. Select the Contact status filter and change the selected value to In progress. The default ...
A description of all the contact attributes in Amazon Connect and their JSONPath reference.
To search flow logs · Open Amazon CloudWatch console, go to Logs, Log groups. · Choose the log group for your instance. · To search all the log streams in the ...
AWSDocumentationAmazon ConnectAdministrator Guide ... Amazon Connect is an AI-powered cloud contact center. ... Search for contacts. You can search for contacts as ...
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This article describes the data model for Amazon Connect contact records. Contact records capture the events associated with a contact in your contact ...
Programmatically search for contacts using filters such as contact attributes (time range, agent, channel, queue, etc.) and keywords within a conversation.
Amazon Connect stores metadata related to contacts that flow through the system and allows authorized users to access this information. The Contact Search ...
Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement ...
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