Amazon Connect allows you to subscribe to a near real-time stream of contact (voice calls, chat, and task) events (for example, call is queued) in your ...
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If you are a developer, review how to create applications that react to events here. When you onboard the applications by using the API or the onboardingUI in ...
Learn how to create and configure your Amazon Connect virtual contact center instance.
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Amazon Connect is an AI-powered cloud contact center. It automatically detects customer issues, and provides agents with contextual customer information and ...
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Amazon Connect stores metadata related to contacts that flow through the system and allows authorized users to access this information. The Contact Search ...
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A description of all the contact attributes in Amazon Connect and their JSONPath reference.
Track updates for Amazon Connect with these release notes. Subscribe to an RSS feed to get updates to these notes delivered to your Inbox.
Log in to the Amazon Connect admin website at https:// instance name .my.connect.aws/. On the navigation menu, go to Routing, Flows, Create a contact flow.
Amazon Connect is a cloud-based contact center solution that you use to set up and manage a customer contact center and provide reliable customer engagement ...
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This article describes the data model for Amazon Connect contact records. Contact records capture the events associated with a contact in your contact ...