A description of all the contact attributes in Amazon Connect and their JSONPath reference.
Learn how to personalize the customer's experience in your contact center by using contact attributes.
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It is configured to set a user-defined attribute on the Current contact with the key greetingPlayed and the value true. The properties page of the Set contact ...
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Data held within Amazon Connect is segregated by the AWS account ID and the Amazon Connect instance ID. This ensures that data can be accessed only by the ...
To allow a domain URL. Open the Amazon Connect console at https://console.aws.amazon.com/connect/ . Choose the name of the instance from Instance Alias. In ...
This option provides you more control when initiating new calls, including the ability to pass contextual information as attributes. After doing these steps, ...
Learn how to create and configure your Amazon Connect virtual contact center instance.
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Learn how to grant Amazon Connect access to your AWS Lambda functions and invoke them from your flow.
Amazon Connect supports identity federation by configuring Security Assertion Markup Language (SAML) 2.0 with AWS IAM to enable web-based single sign-on ...
Describes all security profile permissions in Amazon Connect.