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I have 25 years management experience in contact centers and find the articles that are published both interesting and informative. Highly recommended. Bill ...
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Mar 28, 2024 · Contact Center Pipeline Blog ; Reflections From the Front Line · Pipeline Guest Post · Mar 28, 2024 ; Celebrating 15 Years of Contact Centers is as ...
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Mar 20, 2024 · Think back to your childhood. What did you want to be when you grew up? A doctor? Lawyer? Teacher? Engineer? Athlete? Coach? Musician? I'm not ...
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We all understand that quality assurance (QA) is vital in maintaining and enhancing performance within contact centers. Traditionally, human QA analysts ...
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May 3, 2022 · We discuss a topic that is on everyone's minds these days, Cybersecurity. With more WFH programs and sensitivity to our personal information, we ...
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These terms and conditions represent a binding contract between you and Contact Center Pipeline. These terms and conditions are in addition to any other ...
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Feb 21, 2024 · Contact Center Pipeline Blog ; Messaging the Improved Agent Experience · Feb 21, 2024 ; How to Write for Your Audience(s) · Feb 20, 2024 ; February ...
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Respect and integrity form part of our core values, which are the foundation for the conduct of the business in all parts of the globe. This Website Privacy ...
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Mar 7, 2024 · A lot has changed since you were born. In my world—I help customer service organizations write better email, chat, social media, SMS, and ...