Amazon Connect Contact Lens provides contact center analytics and quality management capabilities that enables you to monitor, measure, and continuously ...
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Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), ...
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Nov 28, 2023 · Amazon Connect Contact Lens now provides real-time conversational analytics for Amazon Connect Chat, extending the machine learning-powered ...
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Amazon Connect is a pay-as-you-go cloud contact center service offering capabilities including telephony, chat, task management, analytics, ...
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May 15, 2024 · From the Flows performance dashboard, you can view and compare real-time and historical aggregated performance, trends, and insights over custom ...
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Nov 28, 2023 · Amazon Connect Contact Lens now provides generative AI powered post-contact summarization, enabling contact center managers to more ...
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With Amazon Connect Contact Lens, you can analyze conversations between customers and agents by using speech and chat transcriptions, natural language ...
Sep 25, 2023 · Amazon Connect Contact Lens now supports the ability for contact center managers to search and view in-progress contacts across voice, chat, ...
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Describes how to use Amazon Connect Contact Lens to analyze conversations and evaluate agent performance.
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Nov 17, 2023 · Amazon Connect now provides a Contact Lens conversational analytics dashboard that enables customers to understand why customers are ...
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