Apr 26, 2022 · Amazon Connect now provides an API using which customers can search for contact center users based on their first name, last name, user name, ...
Dec 5, 2022 · Using the rules APIs, you can now create new rules, search for specific rules, and update or delete an existing rule from any home-grown or ...
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Feb 24, 2021 · Amazon Connect, an easy to use contact center service, allows contact center managers to build contact flows in a single user interface.
Programmatically manage phone numbers using APIs in ... - AWS
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Apr 22, 2022 · Under Amazon S3 configuration (e.g. phone-number-api-blog-XXX), enter a globally unique name for a new Amazon S3 bucket that will be created.
Automatically evaluate agent interactions using Amazon Connect APIs ... Introduction Contact center managers are frequently challenged with accurately identifying ...
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Apr 22, 2022 · Amazon Connect launches API to claim new phone numbers and configure them programmatically. Using this API, you can programmatically search ...
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Jan 4, 2024 · In this blog post, we will walk through a solution that programmatically creates an electronic evaluation form and evaluates agent performance ...
Apr 26, 2022 · This new API provides a programmatic and flexible way to search for users by first name, last name, username, routing profile, security profile, ...
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May 8, 2024 · Amazon Connect now provides enhanced search capabilities for flows and flow modules on the Connect admin website and programmatically using ...
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Amazon Connect Streams - a browser-based contact center integration API, typically with CRM systems. - amazon-connect/amazon-connect-streams.