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Jan 3, 2024 · I'm looking for the best way to automatically link a voice call record to a contact in the system when an agent accepts a call via ...

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Contact Lens. Get instant insights with conversational analytics. Search call and chat transcripts, analyze sentiment, identify issues, and monitor agent ...

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Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter. Interaction Monitoring. Coach frontline users ...