Learn how to find a recording of a specific conversation using the customer's contact ID.
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People also ask
What is AWS Connect used for?
Amazon Connect enables intelligent automation at all stages of the customer journey with fully-integrated, self-service capabilities including chatbots, task routing, and interactive voice response.
Are all Amazon calls recorded?
The call recording feature has options for choosing whether to record the agent only, customer only, or agent and customer conversations. A conversation is recorded only when the contact is connected to an agent. The contact is not recorded before then, when they are connected to the flow.
What does Amazon Q in Amazon Connect use recorded customer conversations to?
Amazon Q in Connect uses the real-time conversation with the customer, along with relevant company content, to automatically recommend what to say or what actions an agent should take to better assist customers.
Amazon Connect returns search results for both completed and in-progress contacts. For contacts handled by agents, a contact is only marked as completed once ...
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Contact Lens is not required to use Amazon Q in Connect search capabilities. You can search Amazon Q from the Amazon Connect agent workspace or embed it in ...
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Search for your call recording to find the contact ID. Copy the contact ID. You're going to use it in the next step to locate the call recording in your S3 ...
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SearchQuickResponses. Searches existing Amazon Q in Connect quick responses in an Amazon Q in Connect knowledge base. Request Syntax.
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The call or chat doesn't have an active agent who is connected to it and working on the contact. Choose another contact to monitor. InvalidRequestException. 400.
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For help finding your instance name, see Find your Amazon Connect instance name. By using the new URL, your agents can view the CCP and Amazon Q in Connect ...
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The library uses an Amazon Connect authentication token to make API calls to Amazon Q Connect and supports all Amazon Q Connect Agent Assistant functionality.
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