Feb 10, 2023 · Taking a traditional backup of call recordings, and storing these in accordance with your retention requirements. AWS Backup for Amazon S3, a ...
People also ask
Where are Amazon Connect call recordings stored?
Call recordings are natively stored in Amazon S3, and provide 99.99999999999% (11 x 9s) of data durability.
Feb 10, 2023
Are Amazon Connect calls recorded?
A conversation is recorded only when the contact is connected to an agent. The contact is not recorded before then, when they are connected to the flow. Audio is NOT transmitted to Amazon Connect or recorded when the agent is not on a call.
What is the file format of Amazon Connect call recording?
Solution overview. When an agent completes a customer call, Amazon Connect sends the call recording to an Amazon Simple Storage Solution (Amazon S3) bucket with: a date and contact ID prefix, the file stored in the . WAV format and encoded using bitrate 256 kb/s, pcm_s16le, 8000 Hz, two channels, and 256 kb/s.
Sample recording behavior ... You can search for and listen to call recordings or view screen recordings in Amazon Connect. ... retention period. The data is ...
... retention period has expired ... Step 2: Configure Amazon Connect to use the S3 bucket for call recordings ... Search for your call recording to find the contact ID ...
You can search for contacts as far back as two years ago. Amazon Connect returns search results for both completed and in-progress contacts.
Log in to Amazon Connect with a user account that has permissions to access recordings. In Amazon Connect choose Analytics and optimization, Contact search.
This article describes the data model for Amazon Connect contact records. Contact records capture the events associated with a contact in your contact ...
Learn how to find a recording of a specific conversation using the customer's contact ID.
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Historical metrics are based contact records. For the current retention period for contact records, see Amazon Connect feature specifications. For daily and ...
Amazon Connect aggregates contact record data to create metrics reporting. Data retention for contact records is 24 months upon contact initiation. You can ...
Item, Feature Specification. Agent activity retention. 24 months from the time the event occurred. File types supported for attachments to cases or chats.
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