To search for recordings
In Amazon Connect choose Analytics and optimization, Contact search. In the Contact ID box, enter the contact ID, and then choose Search. Conversations that were recorded have icons in the Recording/Transcript column.
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Review recorded conversations between agents and customers using Amazon Connect. Managers can review past conversations between agents and customers. To set ...
Monitor live conversations, and create voice recordings and chat transcripts.
Duration: 2:33
Posted: May 12, 2023
Posted: May 12, 2023
You can search for contacts as far back as two years ago. Amazon Connect returns search results for both completed and in-progress contacts.
On the Contact search page, use the Contact ID to search for call recordings. To find the correct recording, refer to the audio file that's on the contact's ...
Recorded conversations (unredacted): If your organization isn't using Contact Lens for Amazon Connect, use this permission to manage who can access recordings ...
Duration: 2:34
Posted: May 9, 2023
Posted: May 9, 2023
Access to call recordings and screen recordings. You can search for and listen to call recordings or view screen recordings in Amazon Connect. To determine ...
Search conversations analyzed by Contact Lens. You can search the analyzed and transcribed recordings based on: Speaker (agent or customer). Keywords.
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