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Dec 13, 2023 · On the Setup Home page, search for Remote Site Settings in the Quick Find box and select Remote Site Settings. Click New Remote Site. Enter a name for the ...
Jan 31, 2024 · October 9, 2019. Search configuration for external contacts. Administrators can now control whether the integration returns external contacts from their Genesys ...
Dec 13, 2023 · The integration combines Genesys Cloud CX with Salesforce Service Cloud and helps businesses to improve their customer experience and increase agent ...
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Jan 12, 2024 · The documentation instructs users to search for "Voice" in the Quick Find box and select "Partner Telephony Setup" to enable Service Cloud Voice and turn on ...
May 8, 2024 · In this case i want to use a data action in the flow that search the Account from Phone and pass the Account ID, as partecipant data, to SFDC and i want to map ...
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Dec 13, 2023 · On the Setup Home page, search for Installed Packages in the Quick Find box and select Installed Packages. Confirm that the CX Cloud, Voice for Salesforce ...
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Jan 10, 2024 · The documentation instructs users to search for "Voice" in the Quick Find box and select "Partner Telephony Setup" to enable Service Cloud Voice and turn on ...
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Dec 13, 2023 · Configure a contact center in Salesforce · On the Setup Home page, search for Apps in the Quick Find box and select App Manager. · To open the New Lightning App ...
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Oct 9, 2023 · Our Quality and Supervisor teams often ask me as the cloud administrator of our org to help them find the audio recordings that go with their screen recordings.
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Apr 2, 2024 · Enter an entity name or ID in the Entity Name or ID search field. To clear the value that you entered and the filter, click Clear on the Entity Name or ID field ...
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